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Prohibited & Restricted

Unacceptable Shipments

A Shipment is considered unacceptable if:

  • It contains complete firearms, ammunition, explosives, explosive devices or test pieces, air guns, replica or imitation firearms; counterfeit goods; cash; bullion (of any precious metal); live animals, prohibited animal parts or remains, such as ivory; human remains or ashes; loose precious or semi-precious stones; cannabis or its derivatives; or illegal goods, such as narcotics or other illegal drugs.
  • It is classified as hazardous material, dangerous goods, prohibited, or restricted articles under ADR (European Road Transport Regulation on dangerous goods) or by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), or any other relevant organization ("Dangerous Goods").
  • It contains any other item that TRN Logistics Pty Ltd or its nominated carrier cannot safely or legally transport.
  • The address is incorrect or improperly marked, or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling.
  • The Shipper, Consignee, or any other party with a direct or indirect interest in the Shipment is listed on any applicable sanctions lists as a denied or restricted party.

Deliveries and Undeliverables

Shipments cannot be directed to PO boxes or postal codes. Shipments are delivered to the address provided by the Shipper for the Consignee, but not necessarily to the named Consignee in person. Shipments to addresses with a central receiving area will be directed to that area. BookingFreight may inform the Consignee of an upcoming delivery or a missed delivery. The Consignee may be presented with alternative delivery options, such as delivery on another day, no-signature-required delivery, redirection, or collection at a BookingFreight Service Point.

If the Shipment is considered unacceptable as described above, if it has been undervalued for customs purposes, if the Consignee cannot be reasonably identified or located, or if the Consignee refuses delivery or payment of Customs Duties or other Shipment charges, BookingFreight or its nominated carrier will make reasonable efforts to return the Shipment to the Shipper. This will be at the Shipper's expense. If it is not feasible to return the Shipment, it may be released, abandoned, disposed of, or sold without incurring any liability to the Shipper or any other party. BookingFreight or its nominated carrier reserves the right to destroy any Shipment if prevented by law or law enforcement agencies from returning it to the Shipper, as well as any Shipment of Dangerous Goods.

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